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Acest training, ofera participantilor intr-un mod rapid si practic, cunostintele si tehnicile necesare pentru a putea intelege procesele operationale (fluxuri) dintr-o organizatie, departament, de a obtine diagramele de proces si a elabora procedurile corespunzatoare.
La sfarsitul acestui training, participantii vor fi capabili sa analizeze procesele operationale din organizatie si sa realizeze:
La sfârșitul acestui training, participanții vor fi capabili să analizeze procesele operaționale din
organizație și să realizeze:
● Management discipline for continuous process management
– Monitoring and measuring process performance
– Customer focus in process management
● Structure and organization of process management within the enterprise
– Skills required for Business Process Management
– Roles involved in BPM
– Role of technology in BPM
● Definitions of BPM concepts and terminologies
– Processes
– Process types
– Activities
– Analysis
– Design
– Modeling
● Technologies used in process management
– Modeling
– Process monitoring
– Process integration
● BPM life cycle
● BPM industry (providers, outsourcers)
● Critical success factors
● Process modeling
– Purpose of process modeling
– Definition and scope of modeling
– Process modeling standards, techniques, and methodology
▪ Notation techniques
▪ Perspectives (domain, enterprise, technology, data)
▪ Charts, swim lanes
▪ BPMN
▪ Personnel
– Process modeling technologies
▪ Technical tools
▪ Manual tools
– Introduction to business process simulation
● Purpose of process analysis
– Effectiveness of process
– Efficiency of process
– Decisions made through process
● When to perform process analysis
– Continuous monitoring
– Event triggered
– Performance
● Defining process analysis
– Customer interactions
– Performance metrics and benchmarks
– Process controls
– Process attributes
● Preparing process analysis
– Scope of analysis
– Choosing analysis resources
– Roles of analysis
– Researching data for analysis
● Analysis Process
– Business environment
– Culture
– Customer interactions
– Critical business goals
● Analysis models
– Business environment
– Performance metrics
– Customer interactions
– Business rules
– Process capacity
– Process controls
– Process resources (human and technology)
● Analysis tools, techniques, and frameworks
● Simulation and optimization
● Process modeling techniques for design and implementation
● Designing and modeling the renewed process (to-be)
● Simulation testing of the renewed process (to-be)
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